FAQ. How can we help you? | FUTURUM
FAQ

FAQ

How can we help you?

BIB SHORTS

The sizing of the FUTURUM Bib Shorts is comparable to other West European brands, in contrary to most Italian brands which are relatively small. For FUTURUM Bib Shorts you can order your ‘normal’ size or one size smaller than the size you normally wear from an Italian brand. In order to determine the best size, you can use the size table. If you are still uncertain about which size to order, after checking the size table, please feel free to contact us.

PEPIJN - RIDE

The FUTURUM RIDE seat pad has been ergonomically formed, so that it connects well with the seating surface. For this and every other FUTURUM seat pad, a special production technology is used. By shaving off the parts of the foam, which are not needed to create the shape of the padding, the density of the specific foam remains equal over the entire surface of the insert. This provides great comfort during your rides.

JORIS, 4 SEASONS - COMP

The ergonomic fit of the COMP seat pad allows you to concentrate fully on delivering exceptional performances. For this and every other FUTURUM seat pad, a special production technology is used. By shaving off the parts of the foam, which are not needed to create the shape of the padding, the density of the specific foam remains equal over the entire surface of the insert. All the materials used in the production of this seat pad ensure good moisture extraction, maximum breathability and a fast drying effect. This increases thermoregulation and comfort. The COMP seat pad is recommended for all-distance riders, even those of more than eight hours, since the foam has several density layers that offer great support. Furthermore, the carbon yarns have an antibacterial effect, which keeps the seat pad fresh.

JONA - PRO

Thanks to its excellent cushioning, the PRO seat pad is suitable for every circumstance, even the most extreme rides of eight hours and more. Whichever position you sit on the saddle, the chamois perfectly matches the body's vision, so that it is always comfortable and provides the best support. The zigzag structure of carbon fibres makes sure that the chamois is antibacterial, so it remains wonderfully fresh. Whilst riding, one will benefit from extra air circulation, which will be generated through the special perforation. This keeps the temperature lower, dries the chamois more quickly, which reduces friction and irritation. The middle of the chamois is made of 10 millimeter thick "high-density" foam, so that any bumps are well cushioned. The outer sides are made of 4 millimeter thick memory foam, so that the chamois forms well to your body, every ride again. Like every other seat pad in FUTURUM shorts and tights, a special production technology is used. By shaving off the parts of the foam, which are not needed to create the shape of the padding, the density of the specific foam remains equal over the entire surface of the insert.

At FUTURUM, we know that bib shorts and tights should fit perfectly. That’s the reason why you can test them. If you don’t like them, you can return them within 14 days. No strings attached. It doesn’t matter if you wore the shorts, we will refund your money. Learn more about our 100% satisfaction guarantee here.

Protect your clothing and keep the FUTURUM bib sthorts in top shape.

washing rules

- Machine wash (30°C)
- Wash with same colours
- Wash inside out
- Don’t iron
- Don’t bleach
- Don’t tumble dry
- Use laundry bag
- Dry in well ventilated space

A fabric that offers 4-Way stretch can be naturally stretched in every direction to follow muscle and joint movement. This makes for an unmatched fit and lets the garment feel like a second skin.

JERSEYS

The sizing of the FUTURUM jerseys is comparable to other West European brands, in contrary to most Italian brands which are relatively small. For FUTURUM jerseys you can order your ‘normal’ size or one size smaller than the size you normally wear from an Italian brand. In order to determine the best size, you can use the size table. If you are still uncertain about which size to order, after checking the size table, please feel free to contact us.

Protect your clothing and keep the FUTURUM jerseys in top shape.

washing rules
  • Machine wash (30°C)
  • Wash with same colours
  • Wash inside out
  • Don’t iron
  • Don’t bleach
  • Don’t tumble dry
  • Use laundry bag
  • Dry in well ventilated space

4 SEASONS

The sizing of the FUTURUM 4 SEASONS jacket and bib shorts is comparable to other West European brands, in contrary to most Italian brands which are relatively small. For the FUTURUM 4 SEASONS Jacket and Bib Shorts you can order your ‘normal’ size or one size smaller than the size you normally wear from an Italian brand. In order to determine the best size, you can use the size table. If you are still uncertain about which size to order, after checking the size table, please feel free to contact us.

FUTURUM 4 SEASONS is a collection of clothing, developed in an almost unique way for tough and wet weather conditions, but still focusing on close-fitting clothing unlike your typical rain gear. Thanks to the high-tech membrane, the 4 SEASONS fabric is both water- and windproof without losing its great breathable capabilities. The DWR coating helps making the clothing more waterproof, since water will not be able to reach the membrane. Thanks to the strategically placed reflective details, your visibility will be improved. The 2-Way stretch provides a good and comfortable fit. You can use the 4 SEASONS clothing in a temperature range from -5 to +15 degrees Celsius. Find out more about 4 SEASONS.

DWR stands for Durable Water Repellent, which says it all. The special DWR coating makes sure that water can’t reach the high-tech membrane in the 4 SEASONS clothing. Because there is less water pressure on the membrane, there is less chance that the water will penetrate through it. Clothing with this DWR coating keeps your body dry, even in heavy rain.

After a period of time, the DWR functionality decreases. To reactivate, you can use three options.

  1. Tumble dry your garment on low heating temperature for 20 minutes to reactivate the durable water-repellent (DWR) treatment on the outer fabric.
  2. Iron the dry garment on the gentle setting (warm, no steam) by placing a towel or cloth between the garment and the iron. This will help reactivate the DWR treatment on your garment’s outer fabric.
  3. If step 1 and/or 2 are not providing the expected result, because the DWR layer is completely worn out, we advise to apply a new DWR layer by using Nikwax TX.Direct® Spray-On. This product is easy and quick to apply, and its highly Durable Water Repellency (DWR) develops on air drying.

You only need one base layer underneath your FUTURUM 4 SEASONS jacket. The jacket is warm enough and is very breathable despite its waterproof design. That makes this the perfect jacket for every season. With only one additional base layer, you can adapt to different temperatures. We recommend a short sleeve base layer for typical temperatures of the interim periods between the seasons and a long sleeve jersey (ideally Merino) for the colder winter days.

Protect your clothing and keep the FUTURUM in top shape.

washing rules
  • Machine wash (30°C)
  • Wash inside out
  • Don’t iron
  • Don’t bleach
  • Don’t tumble dry
  • Use laundry bag
  • Dry in well ventilated space
  • We recommend Nikwax Tech Wash as preferred wash-in cleaner to keep the fabric in top condition

As a general guideline we say that the 4 SEASONS clothing are used when the temperature is in the -5°C to +15°C degree range.

BASE LAYER

The fit of the FUTURUM Base Layers is comparable to other brands. Please note that base layers needs a tight fit in order to reach the best effect. In order to determine the best size, you can use the size table.

Protect your clothing and keep the FUTURUM in top shape.

washing rules
  • Machine wash (30°C)
  • Wash with same colours
  • Wash inside out
  • Don’t iron
  • Don’t bleach
  • Don’t tumble dry
  • Use laundry bag
  • Dry in well ventilated space

Please note that the Merino wool that is used for the Merino Base Layers has self-cleaning properties, meaning that you don’t necessarily need to wash the Merino Base Layer after each ride. Simply hang it out to dry in a well ventilated room or in the open air. This is beneficial for the environment, the durability of the garment and eventually your wallet. If you do choose to wash the Merino Base Layer, you can follow the same washing instructions as mentioned above.

Merino is a wool that comes from the Merino sheep. Merino is a fine wool that is very soft and suitable for almost all weather conditions. It keeps the body temperature at a comfortable level when it is hot or cold outside. Learn more about the sustainable high-tech Merino material here.

SUNGLASSES

FUTURUM Sunglasses are all very versatile, because you can easily bend the ear- and nose pieces. The Standard II, Photochromic II and Hydrophobic sunglasses are a bit wider than the Standard I and Photochromic I.

All FUTURUM lenses are removable for easy cleaning or changing for another pair. You can simply remove the lens by pulling it out of the frame.

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Photochromic lenses adjust themselves according to the amount of light that shines on the lenses. That way you see enough when the sun doesn’t shine bright. When the sun does shine, the light will be filtered up to 90%.

The light transmittance of the Photochromic lenses vary from 10 to 70%, which stands for the amount of light that the lenses let through. In very sunny conditions, the percentage will be close to 10, whereas the 70% mark will be reached in lower light conditions.

Our glasses are not available with prescription lenses.

SOCKS

Merino is a wool that comes from the Merino sheep. Merino is a fine wool that is very soft and suitable for almost all weather conditions. It keeps the body temperature at a comfortable level when it is hot or cold outside. Learn more about the sustainable high-tech Merino material here.

Coolmax is a brand name for a specially engineered polyester fiber that improve breathability and is moisture wicking. The fabric draws moisture away from the skin.

The Meryl Skinlife fabric makes sure bacteria that naturally are on your feet don’t grow. These bacteria can be the reason that feet start to smell.

The height of the socks is 19 cm, measured from heel to top of the sock in size 42-47.

ORDER

As we are Benelux’ biggest online bike retail company, we are able to offer FREE worldwide shipping for every order above € 99.-

At FUTURUM we offer FREE worldwide shipping for every order above € 99.- However, at this moment, we are not able to deliver to Canada and the USA due to limitations in product liability insurance.

PAYMENT

Please have a look at our overview in which we describe all possible paying methods in our webshop.

LIFELONG WARRANTY

As a manufacturer, we are legally obliged to give a two-year warranty. However, at FUTURUM we offer you a voluntary lifelong warranty against material and manufacturing defects. Why? For the simple reason that we are that confident about the quality of our products. For further details, please visit our warranty page for more information about claiming the warranty.

365 days RETURNING

To offer you the best service possible, is one of FUTURUM’s focus points. That’s why we opted to present you a return period of 365 days after the purchase date. By doing so, we exceed the legal minimum of 14 days by a quite big margin. For more information about how to request a return and further proceedings, please check our 365 days return policy page. The statutory right of withdrawal remains unaffected.

100% Satisfaction guarantee

At FUTURUM, we know that bib shorts and tights should fit perfectly. That’s the reason why you can test them. If you don’t like it, you can return them within 14 days. No strings attached. It doesn’t matter if you have worn the shorts or tights, we will refund your money.